Welcome

Thanks for visiting www.jemklein.etsy.com. I hope you enjoy my shop!
Please let me know if you have any questions.

Payments

Payments through etsy generally clear right away, however, occasionally clearing will take longer. You can check the status of your payment any time by logging into your etsy account and looking in your recent orders page. Payment must be cleared before I can ship the order. Most orders ship within two business days of cleared payment. North Carolina residents pay 6.75% sales tax.

Shipping

Orders normally ship within two business days of cleared payment.

I ship worldwide! I use USPS First Class mail along with USPS Priority & Express mail. At checkout you are given options for shipping preference. If your package is over 16oz (one pound) in weight you will automatically be given Priority or Express mail as your shipping options. First class mail is for packages under 16oz.

International Customers: Please note that as a buyer, you are responsible for any import fees, taxes, duties, etc. that may occur. I have no way to know how much these fees could be. Please check with your country's customs office for more information.

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 7 days of delivery

Ship items back to me within: 14 days of delivery

Request a cancellation within: 2 days of purchase

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Items on sale

Questions about your order?

Please contact me if you have any problems with your order.

Returns and exchange details

If you are not 100% satisfied with your purchase, notify me of your plan to return the item(s) within one week (7days) of receipt. Returns must be postmarked (buyer pays return postage) no later then 2 weeks (14 days) after receipt, in original condition, for a full refund of purchase price, excluding shipping and handling.

In the event that a package goes unclaimed and is returned to me, I will first make one or more attempts to contact the buyer. If the buyer can not be reached in a reasonable amount of time, I will refund the amount paid for the item(s), excluding any shipping and handling costs.

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